This is the book that must reviewed and completed in APA format with this being the only book cited. Excellent American English is imperative and will reflect star rating. No more than 2 pages and you must exhibit to me you have access to this book!
The Nordstrom Way to Customer Experience Excellence: Creating a Values-Driven Service Culture by Robert Spector,‎ breAnne O. Reeves; Publisher: Wiley; 3 edition (October 3, 2017); ISBN-10: 1119375355
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