Final Paper
For the Final Paper use the U.S. Postal Service (USPS) as the main organization to critically analyze and provide suggested improvements steps/actions based on what you have learned in this course to help the company achieve performance excellence. Use the Xerox case study that can be found in the textbook as a sample. Also, refer to the Healthcare’s Horizon article found through: http://asq.org/pub/sixsigma/past/vol2_issue2/stahl.pdf
Please create a critical analysis through answering the following:
- The Total Quality Management methodologies or practices that the organization uses or plans to use to align performance excellence with its business objectives,
- Knowledge of Total Quality Management marketing that focuses on meeting customers’ needs and practices to help build a customer-focused culture.
- Evaluate techniques to enhance design of work processes, process control, and process improvement,
- Examine tools and techniques that support Six Sigma philosophy, quality in product design, process design, and/or statistical process control (SPC) for monitoring either the company’s service processes. Illustrate by using at least two relevant charts or figures in describing the tools and techniques.
Table of Contents
Writing the Final Paper
The Final Paper:
- Submit the assignment as an MS Word document.
- Must be 2,400 – 3,500 words (excluding title page and references page) in length, double-spaced and formatted according to APA style as outlined in the Ashford Writing Center. Contextual (Level One) headings must be used to organize your paper and your thoughts. Must include a title page with the following:
- Title of paper
- Student’s name
- Course name and number
- Instructor’s name
- Date submitted
- Must address the topic of the paper with critical thought.
- Must utilize at least four scholarly and/or peer-reviewed source from the Ashford Library in addition to the textbook.
- Must document all sources in APA style, as outlined in the Ashford Writing Center.
- Must include a separate reference page, formatted according to APA style as outlined in the Ashford Writing Center.
Carefully review the Grading Rubric for the criteria that will be used to evaluate your assignment.
Description:
Total Possible Score: 30.00
Organization: Introduction, Thesis Statement, and Conclusion
Distinguished – Paper is logically organized with a well-written introduction, thesis statement, and conclusion.
Proficient – Paper is logically organized with an introduction, thesis statement, and conclusion. One of these requires improvement.
Basic – Paper is organized with an introduction, thesis statement, and conclusion. One or more of the introduction, thesis statement, and/or conclusion require improvement.
Below Expectations – Paper is loosely organized with an introduction, thesis statement, and conclusion. The introduction, thesis statement, and/or conclusion require much improvement.
Non-Performance – The introduction, thesis statement, and conclusion are either nonexistent or lack the components described in the assignment instructions.
Provides a Critical Analysis of the Quality Methodologies or Practices that the Company Uses or Plans to Use
Distinguished – Provides a comprehensive critical analysis of the quality methodologies or practices that a company is using or plans to use to align performance excellence with its business objectives.
Proficient – Provides a critical analysis of the quality methodologies or practices that a company is using or plans to use to align performance excellence with its business objectives. The analysis is slightly underdeveloped.
Basic – Provides a limited critical analysis of the quality methodologies or practices that a company is using or plans to use to align performance excellence with its business objectives. The analysis is underdeveloped.
Below Expectations – Attempts to provide a critical analysis of the quality methodologies or practices that a company is using or plans to use to align performance excellence with its business objectives; however, the analysis is significantly underdeveloped.
Non-Performance – The critical analysis of quality methodologies or practices is either nonexistent or lacks the components described in the assignment instructions.
Critical Analysis: Quality Management System that Focuses on Meeting Customers’ Needs and Practices
Distinguished – Thoroughly and critically analyzes the quality management system that focuses on meeting customers’ needs and practices. Expertly applies concepts and vocabulary from the text and/or additional scholarly research.
Proficient – Critically analyzes the quality management system that focuses on meeting customers’ needs and practices. Applies concepts and vocabulary from the text and/or additional scholarly research. The analysis is slightly underdeveloped.
Basic – Vaguely analyzes the quality management system that focuses on meeting customers’ needs and practices. Minimally applies concepts and vocabulary from the text and/or additional scholarly research. The analysis is underdeveloped.
Below Expectations – Attempts to critically analyze the quality management system that focuses on meeting customers’ needs and practices; however, concepts and vocabulary from the text and/or additional scholarly research have not been applied, and the analysis is significantly underdeveloped.
Non-Performance – The critical analysis of the quality management system that focuses on meeting customers’ needs and practices is either nonexistent or lacks the components described in the assignment instructions.
Evaluates Techniques to Enhance Design of Work Processes and Process Control, and Suggests Process Improvement
Distinguished – Comprehensively evaluates techniques to enhance design of work processes and process control, and suggests process improvement. Expertly applies concepts and vocabulary from the text and/or additional scholarly research.
Proficient – Evaluates techniques to enhance design of work processes and process control, and suggests process improvement. Applies concepts and vocabulary from the text and/or additional scholarly research. Minor details are missing or slightly underdeveloped.
Basic – Vaguely evaluates techniques to enhance design of work processes and process control, and suggests minimal process improvement Minimally applies concepts and vocabulary from the text and/or additional scholarly research. Relevant details are missing and/or underdeveloped.
Below Expectations – Attempts to evaluate techniques to enhance design of work processes and process control, and to suggest process improvement; however, concepts and vocabulary from the text and/or additional scholarly research are not applied. Significant details are missing and underdeveloped.
Non-Performance – The evaluation of techniques to enhance design of work processes and process control and the suggested process improvement are either nonexistent or lack the components described in the assignment instructions.
Critical Analysis: Examine Tools and Techniques that Support the Six Sigma Philosophy, Quality in Product Design, or Statistical Process Control (SPC)
Distinguished – Thoroughly examines the tools and techniques used by the company to support the Six Sigma philosophy, quality in product design, or SPC for monitoring the company’s manufacturing or service processes. Includes at least two relevant charts or figures.
Proficient – Examines the tools and techniques used by the company to support the Six Sigma philosophy, quality in product design, or SPC for monitoring the company’s manufacturing or service processes. Includes at least one relevant chart or figure. The analysis is slightly underdeveloped.
Basic – Briefly examines the tools and techniques used by the company to support the Six Sigma philosophy, quality in product design, or SPC for monitoring the company’s manufacturing or service processes. The chart or figure is not clear and the analysis is underdeveloped.
Below Expectations – Attempts to examine the tools and techniques used by the company to support the Six Sigma philosophy, quality in product design, or SPC; however, charts or figures are missing and the analysis is significantly underdeveloped.
Non-Performance – The examination of the tools and techniques that support the Six Sigma philosophy, quality in product design, or SPC is either nonexistent or lacks the components described in the assignment instructions.
Reading: Comprehension
Distinguished – Distinguishes probable implications of the text for contexts, perspectives, or issues outside the assigned task or beyond the author’s explicit message.
Proficient – Uses the text, general background understanding, and/or specific knowledge of the author’s context to draw more intricate inferences about the author’s message and approach.
Basic – Considers how textual features (e.g., sentence and paragraph structure or tone) contribute to the author’s message; draws fundamental inferences about context and rationale of text.
Below Expectations – Inadequately captures vocabulary and makes an effort to paraphrase or summarize the information the text communicates.
Non-Performance – The assignment is either nonexistent or lacks the components described in the instructions.
Critical Thinking: Evidence
Distinguished – Employs persuasive information from credible sources to develop an ample analysis or synthesis of the topic. Viewpoints of experts are scrutinized thoroughly.
Proficient – Employs applicable information from credible sources to develop an analysis of the topic.
Basic – Identifies applicable information from credible sources, but may neglect the application of such information toward the analysis of the topic.
Below Expectations – Displays information from external sources, but such information may lack credibility and/or relevance. Neglects the application of such information toward the analysis of the topic.
Non-Performance – The assignment is either nonexistent or lacks the components described in the instructions.
Written Communication: Control of Syntax and Mechanics
Distinguished – Displays meticulous comprehension and organization of syntax and mechanics, such as spelling and grammar. Written work contains no errors, and is very easy to understand.
Proficient – Displays comprehension and organization of syntax and mechanics, such as spelling and grammar. Written work contains only a few minor errors, and is mostly easy to understand.
Basic – Displays basic comprehension of syntax and mechanics, such as spelling and grammar. Written work contains a few errors, which may slightly distract the reader.
Below Expectations – Fails to display basic comprehension of syntax or mechanics, such as spelling and grammar. Written work contains major errors, which distract the reader.
Non-Performance – The assignment is either nonexistent or lacks the components described in the instructions.
Written Communication: APA Formatting
Distinguished – Accurately uses APA formatting consistently throughout the paper, title page, and reference page.
Proficient – Exhibits APA formatting throughout the paper. However, layout contains a few minor errors.
Basic – Exhibits basic knowledge of APA formatting throughout the paper. However, layout does not meet all APA requirements.
Below Expectations – Fails to exhibit basic knowledge of APA formatting. There are frequent errors, making the layout difficult to distinguish as APA.
Non-Performance – The assignment is either nonexistent or lacks the components described in the instructions.
Written Communication: Page Requirement
Distinguished – The paper meets the specific page requirement stipulated in the assignment description.
Proficient – The paper closely meets the page requirement stipulated in the assignment description.
Basic – The paper meets over half of the page requirement stipulated in the assignment description.
Below Expectations – A fraction of the page requirement is completed.
Non-Performance – The assignment is either nonexistent or lacks the components described in the instructions.
Written Communication: Resource Requirement
Distinguished – Uses more than the required number of scholarly sources, providing compelling evidence to support ideas. All sources on the reference page are used and cited correctly within the body of the assignment.
Proficient – Uses required number of scholarly sources to support ideas. All sources on the reference page are used and cited correctly within the body of the assignment.
Basic – Uses less than the required number of sources to support ideas. Some sources may not be scholarly. Most sources on the reference page are used within the body of the assignment. Citations may not be formatted correctly.
Below Expectations – Uses inadequate number of sources that provide little or no support for ideas. Sources used may not be scholarly. Most sources on the reference page are not used within the body of the assignment. Citations are not formatted correctly.
Non-Performance – The assignment is either nonexistent or lacks the components described in the instructions.
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