You are a quality management consultant for Visit England’s QIT and have been appointed by a service organization to improve their current service delivery. Your task is to write a report to the Management team which should include the following:1. Justify the importance of managing and measuring service quality, recommending the adoption of appropriate service quality management methods.2. Reading the case study you can establish their current service delivery/practices.Critical appraisal of the main theories and principles associated with the management of service quality.
 
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