Message from professo : I have read the case so dont repeat case facts, add value to the facts. Instead, focus on analysis (say what the factsmean?) and insights (answer so what?) to complete your answers. and do not use citations orfootnotes for case or course materials. 


1.      How would do you characterizeAlvarez as a leader, and why? (15 marks)

2.      Describe the main issues facingHarrisburgs team AND define what are the root causes? (15 marks)

3.      Is the current managementstructure at Harrisburg effective? Why or why not? What changes would you make? (15 marks)

4.      What recommendations would youmake to improve the situation at Harrisburg? Note: Not asking for a recommendedalternative! (20 marks)

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