Answer as details as possible for each question
What additional information should Anna attempt to obtain regarding the absenteeism problem?
Advise Anna on the steps she should take to control absenteeism.
What types of standards should she use?
What strategic control points should she establish?
CONTROLLING ABSENTEEISM: Anna McIntyre had been named head nurse of theuniversity hospital pediatrics department the previousday. She would officially begin her new job in oneweek, when Carla Smith, the present head nurse,would move to a new department. Anna reflected onthe conversation she had with Gail Sutherland, directorof nursing, when Gail offered her the position. “Anna,”Gail said, “you’ll be taking over a department that has8 percent absenteeism compared to 2 percent for othernursing units in the hospital. This has always been aproblem and Carla never could handle it—that’s amajor reason she was transferred. I want you to makeit your number 1 priority.” Anna reflected on Carla’s performance as head nurse.Carla was a skilled. competent nurse, but since being promoted to head nurse in pediatrics, she had beentoo soft. Many nurses took advantage of her goodnature—Carla found it impossible to discipline—andthe situation in pediatrics began to deteriorate. Annaknew from her own experience absenteeism was highin the department. This was especially true of weekendwork. Carla never took action, even when it was obviousthat personnel were making petty excuses. CASE QUESTIONS 1. What additional information should Anna attemptto obtain regarding the absenteeism problem? 2. Advise Anna on the steps she should take to controlabsenteeism. 3. What types of standards should she use? 4. What strategic control points should she establish?
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