Develop a plan to identify the causes of organizational conflict, explain how conflict affects an organization, and select a conflict resolution style to use. Explain conflict negotiation strategies and determine the likely outcomes.
Background information: You volunteer with an organization whose executive leadership has conflicted for almost a year in deep, fairly public ways, on a variety of topics. At first the conflict seemed to center on the types of events the organization sponsored, but more recently some members of the leadership team have been making accusations of bias based on race, culture, social status, and religion against other leadership members, including the director. The conflict is making it difficult for anyone to continue working with the organization.
The leadership team is composed of seven members. Six of the members, including the director, are women. There are two African-American members, including the only man on the team. There is one Hispanic member. The other four members, including the director, are Caucasian.
You have successfully handled small conflicts among the volunteers and staff in the past, and now they have asked you to step in and see if you can help resolve the conflict before it destroys the organization. Leadership has already agreed to bring you in to try and help the situation, but you know you need to have a solid plan for this undertaking.
Specific instructions:
Identify and explain the factors that may be responsible for causing the conflict in an organization.
Explain how conflict affects an organization, including how it affects staff, customers, and leadership.
Describe a conflict resolution style appropriate for this conflict situation within an organization and support choice with evidence.
Evaluate and explain the conflict negotiation strategies you will try in terms of how appropriate they are for an organization.
Based on your chosen strategies, determine the likely outcome of conflict negotiation strategies and reflect on how the outcomes will affect staff, customers, and leadership.
Additional requirements: Cite at least three current scholarly or professional resources.
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