InstructionsFor this Assignment, you will research the differences between clinical quality and customer service quality, specifically in long-term care.

● Using the Medicare Nursing Home Compare website, research one nursing home that has a reported customer complaint.

● Provide a general overview of the nursing home (e.g., name, location, bed size, ownership, etc.)

● Discuss the overall quality of clinical care offered at the nursing home (as evident by recent survey inspection results)

● Discuss appropriate techniques that you would use to improve quality of customer service offered at the nursing home

● Discuss appropriate techniques that you would use to improve quality of clinical care in the nursing home.

● Be sure to include details about the complaints that you found.

● Report your findings by using one (1) of the methods below:

○ Power Point presentation for a Board of Directors (10-12 slides; speaker notes as needed to support assertions).

● The use of APA formatting is required for this Assignment, proper grammar, spelling, and punctuation are expected.

References:

http://www.medicare.gov/nursinghomecompare/search….

https://www.cms.gov/Medicare/CMS-Forms/CMS-Forms/d…

http://www.cdc.gov/nchs/nnhs.htm


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