5A
· All e-Commerce software must provide a catalog display, shopping cart capabilities, and transaction processing. The convenience of these three functions is an obvious benefit to the customer. Based on your research in the e-Activity, compare and rate the ease of use of the catalog display and shopping cart function of each Website visited.
· Explain why the basic functions of e-Commerce software are not enough for larger companies and how the advanced functions overcome these limitations.
5B
· The goal of CRM is to understand each customer’s specific needs and then customize a product or service to meet those needs. Explain how CRM software aids large companies in achieving this goal.
· Some companies create their own CRM software using outside consultants and their own IT staffs. Identify the advantages and disadvantages of going this route.
answer the bullets only. cite and reference if needed. Will pay 5.00 for each part. total 10.00
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