What are the key elements of forgiveness?
What are the differences between forgiveness and reconciliation?
What is the role of memory in the forgiveness process?
Is forgiveness a decision or process?
Describe the three-step model of forgiveness by Layton (1999).
What makes apologies ineffective or inappropriate?
What are the characteristics of good public apologies?
Explain Shriver’s four strands of reconciliation.
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