Answer the following questions in a 4-5 page (not counting cover page and references), APA formatted document and place in the drop box by the end of the week. Please be sure you apply critical thinking, use the theories from the text and/or other materials, and draw from your personal and professional experiences when answering the questions.

  1. What symptom(s) in this case suggest that something has gone wrong?  What elements of EVLN do you see in this case?
  2. What are the main causes of these symptoms?  
  3. What actions should YakkaTech executives take to correct these problems?  Be sure to draw upon theories from both Chapter 5 and 6 in your response.
  4. In light of COVID-19, many service centers like this have had to operate in a virtual manner with their employees fully remote (typically at home).  How can we keep these employees motivated, engaged, and apply performance practices when they are not physically in the office? 

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