Explain how emotional intelligence strengthens leadership skills.

· Overview

Develop a personal leadership model based on your evaluation of how you responded at a critical moment, along with an analysis of how your personal strengths and leadership style can become a model for leadership within your organization. There is no page limit for this assessment; be substantive, thorough, and concise.

Note: You are strongly encouraged to complete the assessments in this course in the order in which they are presented.

As a health care leader, you will face a variety of obstacles and will need to use leadership skills to move teams forward and overcome barriers. Assessing the environment encompasses the morale and needs of individual team members, as well as perhaps the department or strategic business unit. Effective leaders utilize their natural leadership strengths and can enhance results via integration of personal leadership and emotional intelligence.

By successfully completing this assessment, you will demonstrate your proficiency in the following course competencies and assessment criteria:

· Competency 2: Assess personal leadership competencies relative to the organizational need. (L2.4, L14.4, L22.4, L19.2, L7.2, L10.5)

· Explain how emotional intelligence strengthens leadership skills.

· Describe evidence-based leadership strategies for managing stressful situations.

· Propose a personal leadership brand that reflects organizational direction and need.

· Explain how leadership style aligns with organizational mission and values, and professional and personal ethics.

· Competency 3: Analyze characteristics of effective team leadership. (L5.4, L26.5, L1.4)

· Analyze leadership strategies to guide highly effective teams.

· Competency 4: Examine how financial forecasts guide organizational leadership. (L8.4)

· Analyze how financial forecasts influence leadership style.

· Competency 5: Communicate in a manner that is scholarly, professional, and consistent with expectations for professionals in health care administration. (L6.1, L6.2, L6.3, and L6.4)

· Write coherently, concisely, logically, and with strong support from relevant professional resources, in an appropriate format, with correct grammar, usage, and mechanics as expected of a health care administration

Context

Health care leaders are expected to be able to walk into the workplace, assess priorities, and work with teams to accomplish the organizational mission. Typically, this involves both clinical and financial goals, as well as the motivation of teams to get the work done.

Emotional intelligence (EI) is the ability to perceive emotions (both our own and the emotions of those around us) understand the causes and meanings of different emotions, and use this knowledge of emotions to guide how we think about and respond to people and situations (Salovey, Mayer, & Caruso, 2004). In 1995, Daniel Goleman brought the concept of emotional intelligence into the business world with his book Emotional Intelligence: Why It Can Matter More Than IQ. Goleman’s model defines EI as a blend of skills and characteristics that guide leadership decisions and can influence organizational success. In fact, EI has had a tremendous impact on the business world and many organizations worldwide use EI for hiring, promoting, and developing employees (Goleman, n.d.).

References

Goleman, D. (n.d.). Emotional intelligence [Blog post]. Retrieved from http://www.danielgoleman.info/topics/emotional-intelligence/

Salovey, P., Mayer, J., & Caruso, P. (2004). Emotional intelligence: Theory, findings, and implications. Psychological Inquiry, 197–215.

Questions to Consider

To deepen your understanding, you are encouraged to consider the questions below and discuss them with a fellow learner, a work associate, an interested friend, or a member of your professional community.

· What types of situations generally create pressure and stress for you? How do you handle these situations?

· When you think about successful leaders with whom you have worked, how did they react to stressful or uncertain events in the workplace? What insights can this provide as you evolve professionally?

· How would you deal with a large-scale chaotic incident in the workplace, such as a natural disaster? What tools and strategies would you use?

Resources

Required Resources

The following resources are required to complete the assessment.

Internet Resources

Access the following resources by clicking the links provided. Please note that URLs change frequently. Permissions for the following links have either been granted or deemed appropriate for educational use at the time of course publication.

· The Greater Good Science Center at the University of California, Berkeley. (n.d.). Body language quiz | Test your emotional intelligence. Retrieved from http://greatergood.berkeley.edu/ei_quiz/#16

· Cherry, K. (n.d.). What’s your EQ? About.com. Retrieved from http://psychology.about.com/library/quiz/bl_eq_quiz.htm

Suggested Resources

The following optional resources are provided to support you in completing the assessment or to provide a helpful context.

Library Resources

· Arunima, S., & Ajeya, J. (2014). Age and emotional intelligence of healthcare leaders: A study. Advances in Management, 7(7), 41–48.

· DaCosta, J. (2012). Leadership models for healthcare improvement. British Journal of Healthcare Management, 18(11), 575–580.

· Delmatoff, J., & Lazarus, I. R. (2014). The most effective leadership style for the new landscape of healthcare. Journal of Healthcare Management, 59(4), 245–249.

· du Plessis, M., Wakelin, Z., & Nel, P. (2015). The influence of emotional intelligence and trust on servant leadership. SA Journal of Industrial Psychology, 41(1), 1–9.

· Morales, J. B. (2014). Review Paper: The relationship between physician emotional intelligence and quality care. International Journal of Caring Sciences, 7(3), 704–710.

· Smallwood, N. (2010). Define your personal leadership brand in five steps. Harvard Business Review.

Internet Resources

Access the following resources by clicking the links provided. Please note that URLs change frequently. Permissions for the following links have either been granted or deemed appropriate for educational use at the time of course publication.

· Brackett, M. (Producer). (2013). Emotional Intelligence: From Theory to Everyday Practice |  Transcript. Retrieved from https://www.youtube.com/watch?v=e8JMWtwdLQ4

Bookstore Resources

· Ledlow, G. R., & Coppola, M. N. (2014). Leadership for health professionals: Theories, skills, and applications (2nd ed.). Burlington, MA: Jones & Bartlett Learning.

· Rubino, L. G., Esparza, S. J., & Chassiakos, Y. S. R. (2014). New leadership for today’s health care professionals: Concepts and cases. Burlington, MA: Jones & Bartlett Learning.

·

· Assessment Instructions

Note: You are strongly encouraged to complete the assessments in this course in the order in which they are presented.

Preparation

Before you create and submit your assessment, complete the following:

3. Review the results of your STAR assessment and look for credible, professional resources on leadership and managing stressful situations.

3. Complete one of the emotional intelligence (EI) assessments (linked in the Resources under the Capella Resources heading) and find credible, professional resources on EI in business.

Directions

Read the requirements carefully and be sure you complete each section.

. Section One – Emotional Intelligence and Leadership: Explain how EI concepts improve leadership skills. How does understanding and managing emotions make a more effective leader?

. Section Two – Personal Leadership Assessment: Conduct a personal leadership situational assessment using the critical moment dialogue approach.

4. Describe a chaotic or stressful situation you experienced (in just a few sentences) and the specific actions you took in the situation.

4. Describe ways you could have better managed your reaction to the situation, using the leadership resources you located.

4. Explain how this new insight might influence your personal leadership development.

. Section Three – Personal Leadership Brand Statement: Based on the results of your STAR assessment, personal leadership situational assessment, and EI assessment, propose a personal leadership brand or style that is authentic, reflects your personality and strengths, and capitalizes on your EI.

5. Condense your personal leadership brand into two words that best describe your style. You can test your proposed leadership brand by asking colleagues for feedback. Include a so that statement for your brand that demonstrates how your leadership style adds value to your organization.

5. Example: “My leadership brand is collaborative accountability so that I can facilitate effective teamwork towards meeting the organization’s goal to deliver X clinical and/or Y financial outcomes.”

. Section Four – Personal Leadership Model: Analyze how you can combine your leadership strengths, emotional intelligence, and personal leadership brand into a leadership model that aligns with organizational culture and strategic goals and can guide organizational success. Be sure your analysis includes evidence and support from the resources you located. Specifically, address the following:

6. Leadership strategies to guide highly effective teams.

6. How your leadership approach might be influenced by financial forecasts.

6. How your leadership approach reflects the mission and values of the organization, as well as professional and personal ethics.

Additional Requirements

. Structure: Include a title page and reference page.

. Length: No required minimum length. Be substantive, thorough, and concise.

. References: At least five current credible professional resources.

. Format: APA format for references and citations only.

. Font: Times New Roman font, 12 point, double-spaced.

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