4.1 Explain the meaning of the term ‘confidentiality’
Confidentiality means not sharing information about people without their knowledge or permission. You can maintain confidentiality by ensuring that written and electronic information cannot be accessed by unauthorised people. Confidentiality is important because clients may not trust a care worker who does not keep information private, this could make them feel unvalued and have low self-esteem. Clients safety may be put at risk if their personal details are shared.
4.2 Describe ways to maintain confidentiality in day to day communication
You can maintain confidentiality on a day to day basis by putting all paper based information in a locked cabinet. To ensure that you have a second copy of all paperwork, save it on a computer in multiple locations that are locked by password.
If you are sending out emails etc., to keep it confidential you can use initials rather than a full name. You could also send the email to selective care workers that the subject involves.If you are discussing a client ensure that there is no one listening if it does not affect them.When leaving a care call, ensure that the care plan folder is closed so that if the client has any visitors to ensure that they cannot see personal information like bowel movements.
4.3 Describe the potential tension between maintaining an individual’s confidentiality and disclosing concerns to agreed others
As a carer, you should ensure you have permission to share any sensitive information you may have been told, however if you feel that it is important to share to a senior member of staff then you would have to explain this too them. There are some circumstances where you may not need authorisation, for example if you needed to pass on some information so that other care workers can give the best care possible, domiciliary care workers would either do this through the office so that they could tell the next care workers or by documenting it on the communication sheets or daily report sheets. By doing it this way, it is confidential to any outside visitors into the property as it is in a closed booked that only professional people look at, like doctors, nurses and care workers etc. If the service user shares information that shows their safety could be in danger then it would be your duty to tell your care manager so that they could start an investigation.
4.4 Explain how and when to seek advice about confidentiality It is best to treat everything you learn about your service user and their families as confidential information.
You should always check with your supervisor before passing on any confidential information and always tell your supervisor if you receive any information that concerns you. If you need any further information or advice about confidentiality then you could ask your office to see their confidentiality policy and procedure. You could search the internet for the definition of confidentiality. However you could also phone Care Quality Commissions, citizens advice, carers UKor age UK.
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