Chapter 1

1. How may an organization’s human resources be viewed as a strength or a weakness when doing a SWOT analysis? What could be done to strengthen human resources if it is seen as a weakness?

2. What factors under the control of healthcare managers contribute to the decrease in the number of people applying to health professions schools? Describe the steps that healthcare organizations can take to improve this situation.

3. What are the organizational advantages of integrating strategic management and human resources management? What are the steps involved in such an integration?

4. One healthcare organization is pursuing a business strategy of differentiating its service product through providing excellent customer service. What HR metrics do you recommend to reinforce this business strategy? Why?

5. In what sense are all healthcare executives human resources managers? How can executives best prepare to perform well in this HR function?

6. What can healthcare management students and executives learn from the example of the Golden State Warriors NBA team?

7. Why are knowledge and proficiency in HRM concepts and techniques important to all healthcare managers?

 

 

Chapter 2

1. Describe the process of professionalization. What is the difference between a profession and an occupation?

2. What are the major types of healthcare professionals (excluding physicians and dentists) and their roles, training, licensure requirements, and practice settings?

3. How would you describe and apply the issues of human resources management and systems development to healthcare professionals?

4. How has managed care affected the healthcare professions?

5. Who are nonphysician practitioners who provide primary care? What is their role in the delivery of health services?


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