Question 1   The first four standards in HPT are RSVP – Results, Systematic approach, Value-added, Partnership. Compare software implementation processes with this approach. Identify opportunities that a performance practitioner practicing HPT will have to demonstrate their capabilities as compared to someone practicing standard software development life cycle approaches.     

Question 2   The last six of the HPT standards can be summarized in the acronym ADDIE – assess, design, develop, implement and evaluation. There are similarities here to SDLC, the software development lifecycle, as well. Compare the similarities and difference. Discuss advantages and disadvantages that an HPT practitioner might have when working on software implementation projects.  

Question 3   Fantastik Lil’ Pancakes (FLP or Flippers), a popular pancake emporium, has hired just as their organization is considering upgrading their learning management enterprise system (LMS). Their objective is to move learning to a virtual environment, decrease course development and redesign time, improve participant satisfaction and instruction satisfaction, and ensure that learning transfers back to the job. They have asked to you to put together a score for their current system so that they can compare implementation progress with the new one. Describe your approach to this assignment. What data will be needed and how will you organize it for easy reference.   Please use Figure 7.11 (page 219) from Managing and Using Information Systems, 5th ed., Pearlson and Saunders.       

Question 4.   While implementing their new LMS, Fantastik Lil’ Pancakes (FLP or Flippers), a pancake emporium, has also implemented social networking sites, text messaging, internal wikis and blogs. They want to use “native” content inside of their learning management system. You also have heard about several franchise owners who have created home-made videos to provide key training points via YouTube to their new employees. Describe risks and ethical issues for using this content “as is” in a community of practice format versus providing a validation process taking subject matter experts from other work (or delaying the use of the content significantly). What would you recommend?
 
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