TASKS: 1) Identify a substantial work-based quality improvement project of strategic importance to your organisation. You should discuss this project with senior management prior to commencing this project. You are then required to plan and implement the project using your action learning set to support you in your quality improvement project and 2) develop understanding and ability to manage quality, so as to be able to plan improvements to meet or exceed customer requirements, as required by a practising or potential middle manager
NOTE: An ILM Assessment Task provides an opportunity to relate your learning directly to your current organisation. It is recommended that you discuss the assignment with your line manager to explore and agree how the task could be used to support the needs of your employer (as well as evidencing your learning as part of completing your ILM qualification). If you are not currently working within an organisation, then you may complete this task in relation to an organisation with which you are familiar. This could include experience working in a voluntary capacity
The ‘nominal’ word count for this assignment is 2000: the suggested range is between 2000 and 2500 words.
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