
In 1-2 paragraphs: A summary of facts, issues, and questions mentioned in the case. During your reading of the case, you should identify crucial facts, figures and charts, and identify critical comments made by individuals. The facts stated in a case often point to the key issue(s) facing a firm, such as new opportunities, a changing environment, a decline in competitive position, or excess inventories.
PART 2: In 1 page: Presentation and interpretation of relevant and critical information of the company and the industry. This is information not mentioned in the case and you should collect from outside resources. Information covers any text, chart, figure, table, … from any outside resources including journals, magazines, blogs, books, papers, ads, web resources, … . Make a connection between this information and facts/issues from the case to judge the rationality of past and current decisions. While facts should be accepted as true, statements, judgments, and decisions made by the individuals in a case should be questioned, especially if not supported by facts—or when one individual disagrees with another. This section contains your thoughtful evaluation of industry, market, buyer behavior and organization. Be careful not to restate case information, rather focus on assessment and interpretation of the facts, qualitative and quantitative data and management views.
Part 3 (1 page): List and evaluate alternative courses of action that could be taken by the firm pertaining to the key issue(s) mentioned in the case. Consider courses of action based on their suitability to the firm and situation. Collected information in part 2 should help you here (in general, proposed courses of action should take into account such factors as the business category, goals, the customer market, the overall strategy, the product assortment, competition, legal restrictions, economic trends, marketplace trends, financial capabilities, personnel capabilities, and sources of supply). In the end, choose one of the actions as your best recommendation to the firm and explain why it’s the best.
Part 4: Answer all three questions on page 137 (No page limitation).
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