The fact that processes tend to be dynamic, rather than static, is a key principle of statistical thinking. Which of the following is a natural consequence of this fact?
A manufacturing process has been experiencing problems.  The operators charting the process data have identified the cause to be due to an unanticipated change in incoming raw materials.  This problem should be considered:
It is, unfortunately, common in business for managers to demand an explanation for variation that is, based on statistics, typical and expected variation, i.e., common cause variation. Alternatively, there may be obvious special causes in the data that may be shrugged off as “typical business fluctuations”. Which of the following statements about interpretation of variation are true?
Figure 2.15 displays a model of the statistics discipline, showing the relationship between statistical thinking, statistical engineering, and statistical methods and tools. Which of the following is a principle illustrated by this model?
The Statistical Thinking Strategy illustrated in Figure 2.14 provides a graphic of the overall approach to driving improvement through statistical thinking. Which of the following is a key principle illustrated in this specific graph?
In the advertising case study, the unexpected “V” shaped pattern in the plot of advertising dollars versus sales indicated what?
In the soccer case study, Coach Hau developed a flowchart of the steps one goes through to properly “head” the ball, and then developed unique drills to develop the team’s skills in each of these steps. This approach is an example of what statistical thinking principle?
Understanding variation is important because variation:
The standard deviation is:
Lean manufacturing, Six Sigma, Total Quality Management are some of the new systems for managing and improving an organization. What is a common theme running through these approaches?
The principal drivers of the rapid change in the global economy are:
A SIPOC map is:
Use of subject matter knowledge is a key aspect of the Statistical Thinking Strategy discussed in Chapter 2. For which of the following case studies in Chapter 4 was this principle NOT clearly applied?
Which type of variation was critical to resolving the realized revenue case study?
Suppose the Problem Solving Framework were used to attack a problem where the process in question was inherently stable. Which of the following would be a likely result of this effort?
If you are thinking creatively about how to take existing tools and link and sequence them to develop a novel approach to solve important problems, this would be an example of:
The Problem Solving Framework begins with a “Document the Problem” phase. The Process Improvement Framework does not begin this way, but rather begins with an “Understand the Process phase.” Which of the following are valid reasons for this difference?
The frameworks discussed in Chapter 4 could be considered more specific examples of:
Sub-optimization occurs when:
Improving the quality of process measurements is:
Refer to Figure 3.21 and choose the correct statement for the measurements
The SIPOC model for a business helps everyone in the company see the business from an overall perspective by: I.          Keeping a focus on customer needs II.         Identifying inputs and outputs for each step of the process III.       Displaying cross-function activities in simple terms IV.       Helping maintain the big business picture
Process measurements are:
Viewing a business as a system is important because:
The Hidden Factory is:

 


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