Select a problem that you have experienced or identified within your workplace or in a health care setting. What steps would you take to address the problem? 
Problem –Patients complain of delay and lack of communication from the nurses to the front desk to advise how late is the doctor behind.

References: (1 or 2 of these references)

Johnson, J. K., & Sollecito, W. A. (2018). McLaughlin and kaluznys continuous quality improvement in health care (5th ed.). Jones & Bartlett Learning.

Vance, M. E. , Proctor, T. & Schmidt, K. A.  (2021).  Using Performance Improvement to Enhance TimeOut Compliance and Prevent WrongSite Surgery.  AORN Journal,  113 (6),  635-642.  doi: 10.1002/aorn.13413.

Fondahn, E., Fer, T. M. D., Lane, M., & Vannucci, A. (2016). The Washington manual of patient safety and quality improvement. Wolters Kluwer Health.

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