Take Test: Activity 2.4 – Quiz: Module 2

Question 1

__________ are cognitive frameworks that represent organized knowledge about a given concept or stimulus that is developed through experience.


Question 2

In the Lawler and Porter model addressing the relationship between performance and satisfaction, the intervening variables linking performance with later satisfaction are ______________.

Question 3

The argument that satisfaction causes performance suggests that managers should help workers attain high performance, and as a consequence workers will be satisfied.

Answer[removed] True  [removed] False

Question 4

What is the law of effect, and how is it related to the four basic Organizational Behavior strategies of positive reinforcement, negative reinforcement, punishment, and extinction?

Question 5

Natural extrinsic rewards include all of the following EXCEPT:


[removed] compliments.[removed] special jobs.[removed] merit pay increases.[removed] recognition.Question 6

People may pay attention to the same information, organize it in the same way, and yet interpret in differently.

Answer[removed] True  [removed] False

Question 7

All of the following are recommendations by William Byham to build networks within the first 30 60 days of a new job EXCEPT


[removed] map your ideal network.[removed] share information useful to others.[removed] invest at least an hour a week to stay in touch with network members.[removed] don t tell people you are new to the job.[removed] take action to build the network.      Question 8Explain the alternative views of the relationship between job satisfaction and performance, and discuss the managerial implications of each view    Question 9 __________ is the tendency to underestimate the influence of situational factors and to overestimate the influence of personal factors in evaluating someone else s behavior.  Question 10 The law of contingent reinforcement states that the reward must be given as soon as possible after the occurrence of the desirable behavior.Answer[removed] True  [removed] False Question 11 Values focus on specific people or objects, whereas attitudes have a more general focus and are more stable than values.Answer[removed] True  [removed] False Question 12 Briefly describe the common types of distortions that occur within the perceptual process.  Question 13 Lawler and Porter maintain thatAnswer[removed] perceived equity of rewards does not impact the performance/satisfaction relationship.[removed] performance accomplishment lead to rewards that lead to satisfaction.[removed] rewards do not have to be perceived as equitable to lead to satisfaction.[removed] individuals who are unfairly rewarded will still be satisfied.[removed] satisfaction causes performance.  Question 14 Attitudes are predispositions to respond in positive or negative ways to people or things in one s environment.Answer[removed] True  [removed] False   Question 15 Job satisfaction alone is a consistent predictor of individual work performance.Answer[removed] True  [removed] False   Question 16 __________ and __________ influence the choices a person makes regarding which cognitive dissonance reduction method to use.Answer[removed] the degree of a person s emotional adjustment ¼ the magnitude of the rewards involved.[removed] the degree of a person s perceived control over the situation ¼ the magnitude of the rewards involved.[removed] the degree of a person s perceived control over the situation ¼ the magnitude of the person s sociability.[removed] the degree of a person s authoritarianism ¼ the magnitude of the person s self-esteem.[removed] the magnitude of the person s agreeableness ¼ the magnitude of the person s self-efficacy.  . .

Question 17

What is an attitude? Discuss the three basic components of an attitude.

Question 18

A(n) __________ is a predisposition to respond in a positive or negative way to someone or something in one s environment.

Question 19

The __________ states that behavior that results in a pleasant outcome is likely to be repeated while behavior that results in an unpleasant outcome is not likely to be repeated.


[removed] law of motivational content[removed] law of effect[removed] law of reaction[removed] law of outcome management[removed] law of motivational processQuestion 20

An impressive job title is particularly important to someone who actively engages in __________ management.
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