Based on attached article or you can take from another source required: 1. Self Service technology (definition, why it is important, what service include, benefit, dimension and definition of each dimensions like (Ease of Use , Reliability, Efficiency, Convenience, Security )) Note: the achieved of dimensions lead to customers satisfaction 2. Customers satisfaction (definition , why it is important in bank sectors ) ? Based on attached article required:(not exceeded one page ) o The hypotheses in this article o The finding and result of this article o The limitation of this article
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