Think about a client with whom it would be very difficult or troubling to work with. For example, the issue might be a difference in lifestyle, a present or past behavior, personal appearance or hygiene, ethnicity or value conflicts. Describe the client and the situation as fully as you can. Then, explain why you believe this client would be difficult for you to work with.

2. Identify the values you have that would make working with this client a challenge for you.

3. Identify the source of your values. Where did they originate– family, school, religious background, a past experience?

4. What do you imagine are the values (things that are important to them and drive their actions) of the client you described? (Note: Please do not say “this person has no values”. We all have values in life. Really look for what you think they value.)

5. How can looking at someone’s values help you understand and support difficult clients?

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