Which of the following is a source of intergroup conflict in the workplace?
–inconsistent goals or reward systems
Ken, whose primary job is supervising a small production group, is not getting cooperation from all members on the cross-functional team he leads. In particular, Bethany, a senior marketing manager, seems to resist his direction and tries to influence team members to go in another direction. The source of conflict in this case may be
–status differences.
_____ is the conflict-handling style in which a person neglects his or her own concerns and allows the concerns of another to prevail.
–Accommodating
When issues causing conflict are trivial, or when emotions are high and cooling off would be helpful, which conflict-handling style is preferable?
–Avoiding
Paige missed another deadline and her boss, Linda, is very upset. She will have to explain to the client again why the project is behind. Linda thinks she may say something she’ll regret if she talks to Paige about this now, so she decides to wait a while. Linda is using the ______ conflict-handling style.
–Avoiding
Larry proposed the purchase of a new Epson copier to his boss. Amir said that he has always used and liked Xerox copiers, but when he thinks about it later, he realizes he does not really feel strongly about the brand of copy machine used in the office. Amir should probably adopt a(n) ______ conflict-handling style when trying to resolve this matter with Larry.
–Accommodating
When Men’s Wearhouse fired a salesperson who wasn’t sharing walk-in customer traffic, and total clothing sales volume among all salespeople increased significantly, the company –reduced destructive internal competition.When Cisco Systems told executives they would gain or lose 30 percent of their bonuses based on how well they worked with peers, and in three years had record profits, the company
–improved workplace cohesiveness.
CH. 14
The three dimensions of situational control are leader-member relations, the task structure, and
–Position Power
Anar congratulated her staff when the team received an industry award for their project, and also sent a company wide e-mail announcing it. Here, Anar is using her ______ power.
–reward
Karl was put on probation for a string of customer complaints about his poor service and professionalism. His supervisor was using ______ power.
–Coercive
________, which include acting friendly or making someone feel good or important before making a request, are influence tactics.
-ingratiating tactics
Organizations may apply trait theory by
–using personality assessments.
Which of the following is characteristic of men in the workplace, compared with women?
using a more autocratic style
____ is the model that requires a manager to assess her own leadership orientation and the level of her situational control.
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