Write a high-level strategic human resource management plan (3-4 pages).
The purpose of this assignment is to simulate the thought process managers use to connect unit goals with organizational strategy. The students are not expected to produce a detailed strategic plan (which in actual organizations can exceed 100 pages). Rather, the expectation is that students demonstrate consideration of the multiple complexities involved in strategic planning.
The assignment is centered on the strengths, weaknesses, opportunities, and threats (SWOT) model of analysis, and the specific, measurable, achievable, relevant, and time-bound (SMART) model of goal setting.
Access your Scenario Generator Report, which includes a description of the organization, points to reflect on, a SWOT analysis, and directions for a SMART goals report. Use this information to write the Strategic HRM Proposal.
The Strategic HRM Proposal should be in the form of a professional report. There is no single, correct manner of presentation. Creative thinking is expected. The formatting is secondary to the content and application of knowledge. However, the proposal should be organized in a readily comprehensible manner that conveys a thorough understanding of course objectives. Graphics, bulleted lists, tables, and charts are acceptable. Include the following:
Introduction and conclusion that make relevant connections to course objectives.
Summary of the organizational description included in your Scenario Generator Report.
Reflection and application of each point included in your Scenario Generator Report (two to three fully developed sentences per item).
Module 2 Scenario: Strategic HRM Proposal
Type: Family Business
Size: Small Business
Sector: Dry Cleaning
Funding: Investors/lendors
Stakeholders: Vendors
Decision makers: Managers
Formal organization: Sole proprietorship
Human Resources Department:
Pay for service arrangement: PEO
Stage in Organizational Lifecycle: Revival
THESE ARE THE GIVEN CONSTRAINTS:
ORGANIZATIONAL BACKGROUND:
Founded in: 1986
Dedicated to: The company thrives to provide the best possible experience to all of its business partners and clients.
Culture Our culture is akin to that of a small family. All our employees are partners in the business, share our success, and help us sustain the core values that make us successful.
Structure: structure
Mission statement: To ensure that each customer receives prompt. professional, friendly, and courteous service. To maintain a professional and friendly environment for our customers and staff, to provide at a fair price using only quality components. To ensure that all customers and staff are treated with the respect and dignity they deserve, To thank each customer for the opportunity to serve them. By maintaining these objectives we shall be assured of a fair profit that will allow us to contribute to the community we serve.
Vision statement: Within the next five years, we will become a leading provider of products and services to small businesses by providing customizable, user-friendly solutions scaled to small business needs.
INTEGRITY: By dealing honestly with our clients, staff, vendors and community.
RESPONSIBILITY: By considering the environment in which we do business, community views and the common good.
PROFITABILITY: By being aware that an appropriate level of profit is necessary to maintain our business and allow our values to continue to be observed.
Values statement: In conducting our business, we will realize our vision by performing our affairs so that our actions provide confirmation of the high value we place on:
Present goals: To reduce delivery and distribution time of products and services. To reduce the number and frequency of customer complaints, and to improve the response time of customers inquiries.
Past goals: To reduce employee turnover by 20 percent by introducing a new employee assistance program. To improve productivity by implementing a company-wide training program. To actively recruit skilled workers into the organization.
Brief SWOT analysis:
Strengths:
Known brand
Loyal customers
Weaknesses:
Products and/or services have not been updated for a long time
High quality is offered at too high of a price
Opportunities:
improving economic outlook
International expansion via Internet business
New initiatives to streamline decision making
Threats:
Changing demographics
Changing needs and preferences of stakeholders
Changes in regulations, standards and compliance reguirements
FEEDBACK:
Customer feedback:
Negative comments:18
Positive comments:65
Issue resolution:8
Reachability:8
Cancellation:8
Friendliness:3
Product knowledge:9
Overall:6.1
Employee feedback:
Negative comments:76
Positive comments:50
Negative comments:76
Positive comments:50
Issue resolution:8
Reachability:7
Cancellation:3
Friendliness:3
Product knowledge:4
Overall:4.2
RESEARCH USING LibGuides:
Generic http://libguides.gcu.edu
Specific http://libguides.gcu.edu
REFLECT ON:
Question 1: Do organizational goals support the mission, vision, and values statements?
Question 2: Does the organizational structure support the strategic plan for the organization, communication, decision making, customer service, employee engagement and satisfaction, and cross department interaction?
Question 3: Are there apparent gaps in skills, talent, or diversity in the leadership team or staff?
Question 4: From a review of the information provided, what areas are in need of further development?
DELIVERABLES:
This assignment is about both the design and execution of human resources management strategies. Create a report that addresses systematically and strategically the aspects of managing the organization’s human assets, and what really needs to be done to implement these policies. Write from the perspective of a manager who makes a proposal to the company management. Address the human resources topics outlined below, from a strategic perspective. Short-term and long-term unit goals (SMART format):
— Specific: What will be accomplished? What actions will you take?
— Measurable: What data will measure the goal? (How much? How many?How well?)
— Achievable: Is the goal doable? Do you have the necessary skills and resources?
— Relevant: How does the goal align with broader goals? Why is the result important?
— Time-based: What is the time frame for accomplishing the goal? Unit organizational development strategies, addressing:
— Objectives
— Approach
— Expected benefits
— Strategic focus
— Milestones in the organizational development roadmap
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