During Module 1, we explored the importance of organizational behavior (OB) and organizational development (OD), specifically as related to strengthening an organization’s culture and influencing organizational change efforts. For the purpose of this Critical Thinking Assignment, consider the following scenario:
You work for a nonprofit healthcare organization, which has a phenomenal reputation within your community. The organization employs a number of individuals and is committed to patient health and well-being. Recently, the organization hired a new CEO to replace the retiring CEO. The new CEO is very data driven and expects that all patients be seen by their provider within 15 minutes of entering the waiting room. While patients do value their time and hope to see providers within a timely manner, you have noticed that many providers are now leaving the organization due to complaints about metrics. Providers do not like to be rushed when meeting with patients, and therefore, they have complained about the 15-minute metric impacting their performance scores.
For this assignment, complete the following:
- Explore the benefits and drawbacks of using this 15-minute time metric to assess performance from the hospital’s viewpoint and the provider’s viewpoint.
- Use one of the OB/OD theories and discuss how the decisions made by the healthcare system may be impacting employee motivation, performance, satisfaction, etc.
- Explain the theory.
- Provide details about the history of the theory and its importance.
- Justify how the theory impacts Human Resource (HR)/OD efforts.
- Propose a change to increase satisfaction among providers, while also meeting patient needs. Explain how this change aligns with a specific OB/OD theory.
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