ASSIGNMENT:
Select one (1) of the sections below, and build a training lesson around this topic (apx. 15-20 slides). DO NOT just define these topics in essay form; I am expecting you to write this in a way that a training lesson would be written. Be creative! Use pictures and be interesting. Remember: This is a session that will be used as a guide for new employees; it should be informative, provide direction, and explain the rationale behind the directives given. Provide examples, and keep the tone professional in nature (no slang — this is a document produced by an employer
Reservations Process and Etiquette
Front Office Procedures- Check In
Front Office Procedures- Check out
Front Office Procedures- Handling a complaint
Preparing the Night Audit
Safety Plan (Pick a topic area here, such as procedures for Fire/Natural Disaster…etc)
Security Plan- Interdepartmental training on how to be part of the security team
Housekeeping procedures-such as cleaning a guest room
Housekeeping safe practices-OSHA and injury prevention
Housekeeping procedures- Chemical Storage and requirements
Housekeeping professionalism and working environment
Reporting a work order with Engineering and follow up
Overall Performance Expectations/Standards of quality service


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