Besides an introduction to operations in your reading, you read about different quality control strategies and practiced with some of the tools to ensure high quality products/services.
Based on your chosen product or service:
- Explain how you might utilize one of the seven quality tools shown on p. 479 of your text to implement a quality control process throughout operations. Keep in mind that “operations” includes all the various processes involved in the initial creation and eventual delivery of your product or service (Longenecker et al., 2020).
- Explain what attributes or variables you would address in your quality control process (see p. 481).
- Explain how one of your attributes addresses the customers’ expectations.
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