way under the hoods of trucking fleets.

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Part Four: Organizing Westport Innovations: A Look Under the Hood of the Clean Auto Revolution Despite transportation’s many benefits, the idea of a clean-burning automobile has been largely unimaginable due to the car engine’s link to petroleum-based gas. But with the recent introduction of natural-gas engines, the car has begun one of the biggest evolutions […]

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ultimate good old boy network landing a job with a mid-size Tulsabased oil company.

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True to Myself Ethney Gentry was thrilled to have infiltrated the ultimate “good old boy” network, landing a job with a mid-size, Tulsabased oil company. Armed with solid credentials and what she considered the strengths of female leadership—listening, collaboration, consensus building, and organization—she looked forward to her first meeting with the company’s first female manager, […]

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What are some factors that might explain this decline in satisfaction levels?

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Question Preview: Surveys by the Conference Board show that job satisfaction has declined from 61 percent of people surveyed in 1987 to 45 percent in 2009, and one workplace analyst has said a high level of dissatisfaction is “the new normal.” What are some factors that might explain this decline in satisfaction levels? Do you […]

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the implementation of a massive customer service training project.

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Should i Fudge the Numbers?89 Sara MacIntosh recently joined MicroPhone, a large telecommunications company, to take over the implementation of a massive customer service training project. The program was created by Kristin Cole, head of human resources and Sara’s new boss. According to the grapevine, Kristin was hoping this project alone would give her the […]

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the work of psychologist Carl Jung.

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Personality Assessment: Jung’s Typology91 For each of the following items, circle either a or b. In some cases, both a and b may apply to you. You should decide which is more like you, even if it is only slightly more true. 1. I would rather: a. Solve a new and complicated problem b. Work […]

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the best and brightest at Chisum were extensive for middle management employees

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A Nice Manager Chisum Industries’ management promotion process was a benchmark for providing lateral moves as well as promotion to the next level within the company. With offices, plants, and warehouses located in seven Texas cities, opportunities for the best and brightest at Chisum were extensive for middle management employees. The process invited candidates to […]

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administration for Delaware Valley Chemical.

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Too Much of a Good thing? Not long ago, Jessica Armstrong, vice president of administration for Delaware Valley Chemical Inc., a New Jersey–based multinational company, made a point of stopping by department head Darius Harris’s office and lavishly praising him for his volunteer work with an after-school program for disadvantaged children in a nearby urban […]

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Abraham’s rapidly growing number of customers enjoyed an abundance of good meats and produce

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Abraham’s Grocery The first Abraham’s Grocery Store was started in 1967 by Bill Abraham and his sister Doris. They used a small inheritance to start a small grocery store in a suburb of Atlanta, Georgia, and it was immediately successful. The location was good, and both Bill and Doris had winning personalities and a “serve […]

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A Matter of Delegation86

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A Matter of Delegation86 Tom Harrington loved his job as an assistant quality control officer for Rockingham Toys. After six months of unemployment, he was anxious to make a good impression on his boss, Frank Golopolus. One of his responsibilities was ensuring that new product lines met federal safety guidelines. Rockingham had made several manufacturing […]

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some managers have personalities suited to horizontal relationships.

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The Hay Group published a report that some managers have personalities suited to horizontal relationships, such as project management, that achieve results with little formal authority. Other managers are more suited to operating roles with much formal authority in a vertical structure. What type of structure—functional, matrix, team, or virtual network—do you believe your personality […]

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