Goals not meet need to explain why. (staff deficciency )
Enhance customer and patient experience
Increase the % of net new patients who activate myChart to 15 %. Improve Press Ganey “Information about Delays” score >/= 83%. Utilize Event Notifications for provider running late and Care Team ready to see you for >90% of patient visits. Thank you event notifications to be sent for > 95 % patient visits. Using Qlik, ensure new patient satisfaction survey scores of satisfactory or better >/= 95%
Foster a culture of well-being and empowerment
Reduce RONA Calls to 93% .
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