Reimbursement Policy

Full Reimbursement Eligibility

You are entitled to a reimbursement of the full order amount if:

• Your order was not delivered by the deadline
• The delivered work does not match the order requirements after revision attempts
• You cancel your order before a writer is assigned
• We are unable to find a qualified writer for your order
• Duplicate payment was made by mistake

Partial Reimbursement Cases

A partial reimbursement may be issued if:

• The order is partially completed, in proportion to the incomplete portion
• The deadline was missed but the work is still usable
• You cancel after work has begun but before completion
• The delivered work requires minor revisions that were not addressed

Cases This Policy Does Not Cover

A reimbursement is not available if:

• You approved and downloaded the completed work
• You provided incorrect or incomplete order instructions
• You failed to respond to writer questions within required timeframes
• You raise the claim after the revision period has expired
• The order was flagged for policy violations

How to Raise a Claim

1. Log in to your account and open the order in question
2. Start a claim from the order page and select your reason
3. Provide any supporting documentation
4. Our team will review your claim within 24 to 48 hours
5. If approved, payment is returned within 5 to 7 business days

Processing

• Payment is returned to the original payment method
• Card returns may take 5 to 10 business days to appear on your statement
• Account credit can be issued instantly as an alternative

Dispute Resolution

If you disagree with a decision on your claim, you can appeal by contacting our support team at support@essayfount.com. We will review your case and provide a final decision within 72 hours.