test for room operation course

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 There is a mixture of true or false, ordering and multiple choice questions on this test. Please do not skip any questions because you will not be able to go back to the questions you skipped.


You have xx minutes to complete the test. Please ensure your device is charged and do not press “Submit” until all questions are answered.


I wish you all the best!


Due date to complete this test is xxx.


To prepare for the test, review what you learned in Shifts 9-13 which cover the Occupancy and Departure stages. Review the learning objectives for these shifts in the table below to ensure you are prepared for the test. Go the next page to take your test.

Shift 9

  • What is the media protocol and how to respond if approached by journalist/media asking questions when working in room operations
  • Train on the Do Not Disturb (DND) policy and Standard Operating Procedure
  • Sign off on the DND training policy
  • Train on what to do if a guest Loses keys. Reviewing Lost Key policy and procedure
  • Sign off on the Lost Key training policy 
  • Lighting in and around the hotel. How it helps the guests and us as employees
  • Email etiquette tips for successful communication with our guests

Shift 10

  • What your responsibilities are when a cash float is issued to you for your shift
  • Steps in a cash payout and why one would be made
  • Learn how to inspect for bed bugs while cleaning the room
  • Review the standard operating procedure (SOP) on bed bug training and procedures for all areas of room operation
  • Complete Sign off on the Bed Bug Training
  • How you as an employee can help create guest loyalty

Shift 11

  • How to lend and retrieve hotel supplies and equipment to our guests
  • Helping guests with allergies have a better stay
  • How to manage portable communication
  • How to complete a room transfer, moving a guest from one room to another through guest interactions
  • Train on how to complete a turndown service through video training and working alongside the turndown attendant through guest interactions
  • Other common hotel pests and how to recognize them
  • Enhancing professional impressions over the telephone with our guests
  • Sustainability checklists and responsibility in each room operation department in the hotel

Shift 12

  • Understand all components of the departure stage in the guest cycle
  • How to check out our guests through knowledge of check out standards and procedures
  • Begin checking out some of our guests through interactions
  • How to safely separate the garbage from the guest room for maximizing recycling
  • Review and sign off on the Glassware washing policy and procedure 
  • Determine ways to ask the guest for feedback for focus on continuously improving hotel operation

Shift 13

  • Check out and Guest folio settlement procedures
  • Training on how handle and store guest luggage at the time of departure
  • Lost and Found Policy and procedures and trainee sign off
  • Waste Management and the impact on the hotel operation
  • How to safely store and lift luggage 
  • How to let guests know we appreciate their business and invite them back to stay with us in the future
you should prepare realy well for them 
– go through and undertsand modules that cover the quiz 
you will need to prepare until Dec 13th 

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