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Hello everyone:

According to Gartner, the world’s largest IT research and advisory company declared 15 critical skills for IT professionals when implementing information systems/ going through business process changes which were under 3 main categories, A) transformational competencies – B) operational competencies – and C) technical competencies. 

 A)

•  Developing the business process management (BPM)  case and vision
• Communication
• Understanding organizational structure and culture
• Proper assortment change techniques
• Project management 

B)

• BP discovery 
• BP governance and process policy management
• BP modeling, analysis and design
• Establishment of BPM methodology toolbox
• Process performance management 

C)

• Efficient and model driven application development
• Proper BPM technology product understanding
• BP optimization and simulation
• Solution architecture and design 
• UX design 

As far as proper communication under transformational competencies, it can considerably fall under proper engagement with the employees and external stakeholders. Current state analysis assists in providing cultural change towards the organization via connecting employees and assisting them interpret how the transformation will assist improve their daily pain points. 

Response 2

Implementing an information system or business process change could mean a variety of things and a broad skill set is needed if a team is expected to tackle any obstacle. They need to know how their businesses network operates so that they can add or remove network devices without impacting those using the network (Zimmerman, 2018). Understanding infrastructure and database management will help make sure databases and file structures are designed optimally so that they are easy for workers to access quickly. They also need to be able to problem-solve and think outside of the box to find a creative solution to issues that may not be readily apparent. When a project has an issue, it is rarely acceptable to say that it simply did not work and move on. They need to be able to see why it did not work and come up with alternative solutions so that the project can continue. Having a strong understanding of technical terms is a largely helpful skill when an alternative solution is needed because, in many cases, somebody else has likely already solved the problem. Knowing how to appropriately search for the problem in a search engine to find someone elses documented solution can be a much quicker way to find a solution or get on the right track towards a solution than simple trial and error.