Based on your review of the customer satisfaction notes select a facility type, i.e., Ambulatory Care, Nursing Home, Physician Office, Managed Long Term Care, PACE Program or other. Develop a 10 question customer satisfaction survey including the questions and gradient scale. Document a hypothetical sample size, response rate and overall score. What opportunities for improvement did you identify and what plan for follow-up would you recommend? Be as specific as possible and be creative.
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