1. The principles of conduct governing an individual or a group are referred to as ________.a. judgmentsb. ethicsc. normsd. laws2. Procedural justice refers to the ________.a. degree to which managers treat employees with dignity as opposed to abuse or disrespectb. fairness of the process used to arrive at a decisionc. manner in which managers conduct their interpersonal dealings with employeesd. fairness of a decision’s result3. The Enron debacle, “It’s not the rules but what employees feel they should do that determines ethicalbehavior,” is a description of ________.a. national cultureb. organizational culturec. organizational climated. organizational ethics4. The CEO of Southwest Airlines can sometimes be seen helping out at a gate, handling luggage, and assistingcabin attendants while in flight. This is an example of ________ to create and sustain the company’s culture.a. organizing ceremoniesb. providing physical supportc. using signs and symbolsd. clarifying expectations5. All of the following is a step in discipline without punishment except:a. if no further incidents purge the one-day suspension from the fileb. contact others involvedc. give a paid, one-day “decision-making leave”d. None of the above.6. The most drastic step a manager can take in response to an employee offense is ________.a. dismissalb. time off without payc. written warningd. warning documented in employee file 7. Which of the basis for dismissal is defined as the persistent failure to perform assigned duties or to meetprescribed standards on the job?a. misconductb. changed requirements of jobc. unsatisfactory performanced. lack of qualifications for job8. Misconduct, one of the basis for dismissal, is defined as ________.a. an employee’s inability to do the work assigned because the nature of the job has changedb. an employee’s inability to do the assigned work despite his or her diligencec. the deliberate and willful violation of the employer’s rules and may include stealing andinsubordinationd. the persistent failure to perform assigned duties or to meet prescribed standards on the job9. What law requires that employers of 100 or more employees receive 60 days’ notice before closing a facilityor starting a layoff of 50 people or more?a. Electronic Communications Privacy Actb. ERISAc. Worker Adjustment and Retraining Notification Actd. COBRA10. The plant closing law requires employers with ________ or more employees to give advance notificationprior to closing a facility.a. 150b. 25c. 50d. 10011. What is the second step in the guidelines for an effective termination interview?a. plan the interview carefullyb. get to the pointc. describe the situationd. listen12. The ________ shop form of union security means that the company can hire non-union people, but thosepeople must join the union within a prescribed period of time.a. unionb. openc. closedd. agency 13. In what year was the Wagner Act passed?a. 1886b. 1935c. 1947d. 193214. Which law gave employers the right to express their views concerning union organization?a. Gompers Actb. Landrum-Griffin Actc. Taft-Hartley Actd. Norris-LaGuardia Act15. ________ is an organizing tactic by which full-time undercover union organizers are hired unknowingly byemployers in order to sway union elections.a. Union saltingb. Infiltrationc. Espionaged. Featherbedding16. All of the following are examples of permissible bargaining items except:a. overtime payb. use of union labelc. indemnity bondsd. cafeteria prices17. Illegal bargaining items are ________.a. items which must be negotiated according to lawb. a part of negotiations through joint agreement of both management and unionc. forbidden by lawd. All of the above.18. Fact finding seeks to end an impasse by ________.a. communicating assessments of the likelihood of a strikeb. interpreting existing contract termsc. studying the issue in a dispute and making a public recommendationd. assisting the principals in reaching an agreement19. Employers dealing with an unfair labor practice strike can use all of the following responses except:a. shut down the affected area until the strike endsb. hire permanent replacement workersc. contract out work to other operationsd. continue operations with supervisors filling in 20. Which of the following is not a basis for reducing and preventing accidents at work?a. reducing unsafe conditionsb. training employeesc. reducing unsafe actsd. hiring non-accident-prone workers21. Which of the following is one of the earliest indicators of possible alcoholism in an employee?a. lyingb. tardinessc. avoidance of fellow employeesd. domestic problems22. A drug-free workplace program includes how many components?a. 3b. 4c. 6d. 523. All of the following are symptoms of employees in the middle stage of alcoholism except:a. anxietyb. untrue statementsc. frequent absencesd. mood swings24. Which of the following is an external factor that can lead to job stress?a. workaholic personalityb. pessimismc. job securityd. locus of control25. Which of the following safety concerns only became a top priority of employers following the terroristattacks of September 11, 2001?a. internet securityb. physical asset securityc. workplace violenced. employee selection and screening
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