Chapter 1 Questions
Please answer the following Questions. Number the response to the corresponding Question.
1. Explain the role of communication in a six sentence paragraph.
2. List and Explain the process of communication by identifying all the elements. Then give one example of workplace communication you have observed identifying all the elements.
3. Explain why transactional communication is important in the workplace.
4. Explain the five principles that provide one with a framework for understanding communication at work.
5. What is ethical communication? Why is it helpful at the workplace?
Chapter 2 Questions
Please answer the following Questions. Number the response to the corresponding Question.
1. What are the different approaches of leadership qualities? Analyze each in detail.
2. What is Motivation? What principles is it based upon?
3. What if Organizational Culture? Give one real life example where it is communicated explicitly and one real life example where it is communicated implicitly.
4. List and Define the Five Methods by which leaders communicate organizational culture through the symbols they use.
5. List and Explain the different types of organizational Power.
Chapter 3 Questions
Please Answer the following Questions. Number your response to the corresponding Question.
1. Explain the difference between denotative and connotative methods of interpreting meaning in workplace communication.
2. List and Explain the strategies that can be used to combat a hostile environment in the workplace.
3. Explain how nonverbal messages cross cultural boundaries when conveying information effectively. List and explain a few steps by which we can prevent some of our nonverbal messages from being misconstrued.
4. Explain the role physical appearance and physical action play in conveying nonverbal messages effectively.
5. List and Explain the categories of gestures that are important for verbal translation.
TEXTBOOK REF – Business and Professional Communication, 3e
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