Pick an organisation that you know, or about which you can obtain information, from the Telecommunication industry (e.g., Vodafone, Telstra, Optus, etc.). Assume you have been hired as process analyst to assist the organisation with a number of BPM initiatives associated with their current strategies, information systems implementations, and other improvement drivers. The first task to be undertaken is to understand how the organisation operates by designing a process architecture that reflects the current core operating business processes. Specifically you will focus on the following: development of new products/ services, marketing, sales and delivery of products/ services, and customer services. You will then be recommending specific processes for a BPM improvement initiative.
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