Your hospitality consulting firm has been hired by Shell’s Seafood Restaurant, a rapidly growing start up, to help them improve their operational project planning and overall client satisfaction scores. Shell’s is a family business with little formal training, which is why they are hiring your firm.
Prepare a research paper in which you present your findings and recommendations to the client.
Include the following in your paper:
1) An explanation of how the right organizational structure and the use of strategic planning tools practices can help their business increase both client satisfaction scores and revenues.
2) Proposed solutions for how the client can avoid future issues.
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