Write a paper of 1,500 words that responds to the following:
Discuss how Web 2.0 and social media have altered the way in which entrepreneurial and small businesses do the following:
Engage their existing customers
Attract new customers
Listen to employee and customer feedback
Respond to crises
Provide current examples.
Apply Kirton’s adaptation-innovation theory to discuss how a newer entrepreneurial venture might differ from a more mature, intrapreneurial venture in its approach to social media.
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