After completion, reflect on what you have learned from the case study and how it relates to miscommunication.
The DNR case study was about a father who on this present admission asked to be DNR, he codes, the CNA assisting the patient started CPR and a code blue was called. RN tells the code blue team and the CNA to stop compressions as the patient has a DNR. The Son says I am the durable power of attorney. He has a living will that states all heroic measures must be taken
The staff honors that the patient has a DNR. Son states he is going to sue. At the end of the case study, it states the nurse is correct for stopping CPR. The key is to make sure patients communicate with their durable power of attorneys so that they dont have conflicting wishes (miscommunication) in scenarios such as listed above.
Think about a recent interaction you had or observed that resulted in miscommunication. Consider the following regarding your interaction:
- Were verbal and nonverbal communication congruent?
- What factors may have affected communication? (Examples include gender, generational differences, culture, values, environment, or language barriers.)
- Were there any physiological or psychological issues that affected the communication process?
Finally, think about both the scenario and your recent interaction. Describe how you could act as a coach or mentor to your staff in both situations to avoid miscommunication. In each situation, how would you debrief to avoid this happening again?
Your reflection should be 2 to 3 pages in length, not including the cover page or reference page, and written in current APA format, using Times New Roman 12-point font, double-spaced with 1-inch margins. Use a minimum of one peer-reviewed or scholarly reference published within the last five years to support your findings on communication.
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