The role of Enterprise Resource Planning (ERP) systems in managing business
processes has expanded significantly over the past decade from a focus on specific
business areas such as manufacturing, procurement, or human resources, to broader
use throughout the company. Although IT has traditionally been responsible for
specifying and implementing technology within an organization, successful ERP
implementations require involvement from stakeholders at all levels, from executives to
end users. For many companies, the transition from existing traditional systems to a
new ERP can consume significant corporate resources, including time, expense, and
risk to business operations. (TEC, 2013)
United Parcel Service (UPS) the world‘s largest air and ground package–distribution
company, started operating in 1907, out of a closet-sized basement office. Today, with
the backing of technology and especially ERP systems, UPS is now the world’s largest
ground and air package-distribution System Company. Arguably, because of the fierce
competition with FedEx, UPS has had to heavily invest in technology to become the
global leader that they are.
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