1. Describe the operations function and the nature of the operations manager’s job. 

2. Identify the three major functional areas of business organizations and briefly describe how they interrelate. 

3. Why is it important to match supply and demand? If a manager believes that supply and demand will not be equal, what actions could the manager take to increase the probability of achieving a match? 

4. One way that organizations compete is through technological innovation. However, there can be downsides for both the organization and the consumer. Explain. 

5. Many organizations offer a combination of goods and services to their customers. As you learned in this chapter, there are some key differences between the production of goods and the delivery of services. What are the implications of these differences relative to managing operations?  


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