Imagine that you are a member of the HR department of a small retail company and upper management has asked you to create a new employee customer service training class for all new employees.
Write a eight to nine (8 9) pages paper in which you:
Justify the use of a needs assessment of your companys proposed employee customer service training, stressing five (5) ways in which such an assessment would expose any existing performance deficiencies.
Develop a customer service training implementation plan and determine the method of training (i.e., presentation, discussion, case study, discovery, role play, simulation, modeling, or on-the-job training).
Justify why you selected the training method that you did.
Propose two (2) ways to motivate an employee who has no interest in attending a training class.
Develop a survey to collect feedback from the employees who attend the training.
Use at least five (5) quality academic resources in this assignment. Note: Wikipedia and other Websites do not qualify as academic resources. (USE ALL AMERICAN PUBLICATIONS, CITATIONS AND RESOURCES FOR THIS ASSIGNMENT!)
Clarity, writing mechanics, and formatting requirements! (ALL WORK SHOULD BE ORIGNIAL WITH NO PLAGIARISM AND IN PROPER ENGLISH GRAMMAR!)
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