| 5
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Improvement of services for external customers | Read: Conner article Improving Service Quality While Cutting Cost in Government Agencies. | Discussion 5Topic: Discuss strategies for improving services for external customers in your organization.
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| 6
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Internal Customer Servicer | Read: Miller article
Internal Customer Service: Getting Your Organization to Work Together. |
Discussion 6 Topic: How do you encourage teamwork in your organization? Give specific examples.
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| 7
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Organizational Politics | Bolman & Deal chapters 9-11 | Discussion 7 Topic: Why must a leader be an expert in dealing with politics?
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Weekly discussion post should include a minimum of 300 words with two references in APA style to demonstrate the student’s critical thinking and support the student’s position on an issue. The references should include at least one reference from the course textbooks and one reference from another source
Bolman, L.G. and Deal, T.E. (2017) Reframing Organizations, (6th ed.). San Francisco, CA: Jossey-Bass. ISBN: 9781119261825
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