Due October 27 at 11:59 PM
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For this assignment, consider the following fictional scenarios requiring a learning technology solution:
Scenario 1: Corporate Training Collaboration
Realtek Industries (RI) specializes in the design, development, and production of high-quality widgets. RI prides itself on its responsive and highly trained customer service department that exists in part due to the monthly face-to-face training sessions that all customer service representatives are required to attend. RI plans to continue offering monthly face-to-face meetings but would like to add additional, ongoing opportunities for customer service representatives to collaborate with one another, find answers to frequently asked questions, as well as access a growing collection of electronic resources regarding products. The average age of RI’s customer service representatives is 24 and, because they are on computers all day long to process orders, they are very proficient with technology.
Scenario 2: Non-profit Organization Professional Development
Lampo International (LI) is a non-profit organization seeking to provide training, support, and resources to individuals who serve the deaf and blind population. LI has been offering quarterly, week-long face-to-face training seminars at its New York office for years, but with the increasing cost of travel and the company facing significant funding cuts, LI is looking for another way to provide the much needed professional development training for the counselors and therapists it serves. Those who have historically participated in LI professional development seminars are adult learners, average age 48 years old and not very proficient with technology.
Scenario 3: Military Professional Development
The National Guard (NG) is a military organization known for being ready to step in at a moment’s notice to support the country in a time of crisis. Its success depends upon a highly-trained force of soldiers who commit to attend face-to-face training sessions one weekend per month and two additional weeks per year. NG would like to offer additional training modules that soldiers could complete at their convenience when not attending the required face-to-face trainings. Soldiers will receive additional compensation after completing a particular number of optional training modules, so tracking of learner progress is very important. While the modules should be self-paced, soldiers should also be able to network with one another. The average age of the soldiers is 32 and their technology skills vary.
Next, select one of the above scenarios and, based on your learning in this course, suggest the best technology solution that could be implemented to solve the learning needs of the organization. Include in your response answers to the following questions:
- Outline and define the problem to be addressed in the given scenario.
- What other demographic information would you want to know about the individuals in your selected scenario?
- What additional questions might you want answered?
- Given the information provided, what specific factors would you need to consider in order to make your recommendation?
- Why is the technology solution you selected the best choice for this scenario? Include in your answer the known demographic information of the selected scenario.
Length: 12-15 pages
References: Include a minimum of 8-10 scholarly resources.
Your paper should demonstrate thoughtful consideration of the ideas and concepts presented in the course by providing new thoughts and insights relating directly to this topic. Your response should reflect scholarly writing and current APA standards.
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