Team Conflicts and Conflict Resolution

Working in a team can be difficult. Sometimes, we may face uncomfortable situations with our teammates. For this assignment, you will write a paper with your responses to different team scenarios from the perspective of a team leader.

Instructions:

Please read through the following scenarios:

o You are in a course and have been assigned to a team project. As a team you are responsible for defining a topic, researching for materials, collecting data, developing a report, developing a PPT presentation, and presenting your project to the class. However, one member of the team consistently does not deliver on his commitments. He does not attend some meetings, comes late to others and often delivers his action items late. When he does show up hes usually texting or on Facebook. Hes popular and a very good talker. When questioned about his behavior, he says that his first priority is to address his full time job, then his family. He will get to school work when time allows. Finally, another teammate, Sue, cannot take it anymore. She explodes and rips into him, ranting If you dont want to be here why dont you just drop the course?! She goes on about his being late, lack of any effort, and the fact that everyone on the team will have their grade affected by his lack of effort.  At this point another team member, Joe, jumps in and tells Sue to Just calm down, let him get back to his work. The rest of the group falls so silent you can hear a mouse walking across cotton.

As a team leader, consider the following:

o What do you think is the fundamental problem here?

 o What are some possible solutions?

o What solution would you recommend?

o What are some of the people skills you would employ, and how?

o If you had a chance to start this team over again, what would you do

differently to avoid this problem?

References:

• Kappel, M. (2017). . Forbes. 
• Ury, W. (2010).  [Video file]. TED.
• Ackerman, C. 2020. . Positive Psychology.