1. The task of an organization is reflected in its: (Points : 4) human resources mission or purpose input materials structure
2. The beliefs and assumptions about people, work, and the organization best reflects the: (Points : 4) formal organization overt part of an organization informal organization social surface
3. The specific setting within which organizational behavior is enacted would be called the: (Points : 4) situation external environment organizational context group
4. In an open system the transformation or conversion of inputs to outputs is accomplished with: (Points : 4) technology task borrowed financial resources robots
5. If a pregnant woman claimed that a manager’s failed office romance caused him to focus more on her work, thus increasing her work demands, could result in a discrimination claim based on: (Points : 4) gender plus utilitarian romance hierarchical romance sexual harassment
6. Attention to diversity has particularly increased in recent years because of: (Points : 4) the use of telecommunications the opportunity for use of lower cost labor in other countries the changing demographics of the working population legislation
7. According to Hofstede’s research, the country displaying cultural characteristics most similar to the U.S. is: (Points : 4) Japan Sweden Italy Canada
8. In an interview situation, the interviewer’s first impression of the interviewee (or target) is likely to be based upon: (Points : 4) nonverbal cues of the target verbal communication by the target the intentions of the target the target’s physical appearance
9. Which of the following organizations has perfected software that decodes a caller’s personality using voice recognition in order to match them with an agent with a similar personality? (Points : 4) EVR ELoyalty EPersonalityRecognition EPersonalityCallCenter (EPCC)
10. The perceiver’s pattern of thinking or manner in which they assemble and interpret information about another person is: (Points : 4) the strength of situational cues cognitive structure self-concept attitude structuring
11. Counterproductive behavior that violates organizational norms and causes harms to others of the organization is known as: (Points : 4) OCB WDB JDI MSQ
12. The three major aspects of the source characteristic affecting persuasion include: (Points : 4) expertise, credibility, charisma credibility, charisma, attractiveness expertise, charisma, attractiveness expertise, trustworthiness, attractiveness
13. Low-Mach persons value: (Points : 4) loyal and personal friendships the “get it done anyway” mentality manipulation of others emotional detachment
14. According to Herzberg, which factors are related to job dissatisfaction? (Points : 4) motivation factors hygiene factors lower level needs the absence of motivation factors
15. Adam Smith formulated the “invisible hand” and the free market to explain the motivation for individual behavior. The “invisible hand” refers to: (Points : 4) psychological determinants of behavior unconscious motives internal needs unseen forces of a free market system
16. The close linkage of _____ to performance under expectancy theory is crucial for enhancing motivation. (Points : 4) knowledge and skill rewards equity satisfaction
17. Maslow’s hierarchy of needs model begins with _____ needs and ends with _____ needs. (Points : 4) security, social achievement, power power, affiliation physiological, self-actualization
18. As a supervisor, you can enhance the performance of your employees by: (Points : 4) setting their goals closely controlling their behavior allowing employees to participate in goal setting giving workers easy goals
19. The approach to stress that is based on the concept of homeostasis is known as: (Points : 4) physiological psychoanalytical social psychological psychological-cognitive
20. Which of the following persons is most closely associated with the homeostatic and medical approach to stress? (Points : 4) Richard Lazarus Harry Levinson Walter B. Cannon Robert Kahn
21. An informational cue indicating the degree to which a person behaves the same way in other situations is known as: (Points : 4) consistency consensus distinctiveness inconsistency
22. Americans generally do not like to communicate with one another within their: (Points : 4) social distance personal distance intimate distance public distance
23. Richness in a communication message refers to: (Points : 4) the amount of data that can be sent via the type of communication medium the amount of feeling that is communicated with the message the amount of analyzable elements of a message the ability of the medium to convey the meaning
24. A communication medium that is moderate in both information richness and data capacity is: (Points : 4) the telephone electronic mail face-to-face discussion formal numeric report
25. The element of the communication model that contains the thoughts and feelings the communicator is attempting to elicit in the receiver is the: (Points : 4) data feedback message information
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