Discuss the following two questions:1- identify a website that you judge to have major customer experience components (refer to the customer experience concept in the textbook) and contrast that with the role of the customer experience in the offline retailing environment.2- Using a website with which you are familiar with, identify how one user segment would behave on a visit to this site and whether or not customer experience for this segment is satisfactory. Please note that your answers should be graduate level (which includes detailed answers).
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