HMT 2100 Introduction to Front Office Management



Prepare a report which answers the 2 tasks below. Your assignment should be typed, in word format and include a cover page and reference list for your research needed for task 1.

Task 1:
You are part of a Business Consulting Company. One of their clients (a 5-star Hotel in Switzerland) is asking for advice. Their main concern is that due to the strong Swiss Franc the business is suffering particularly in the accommodation side. Since you are the “Hotel Expert” you have been assigned to propose a consultancy plan on actions the hotel could and should take.
Describe in detail how you would approach this particular case (1,000 words)

Relation to course theory and key issues(max. 10 points) Practical significance and application(max. 10 points) Depth of your arguments(max. 10 points)
Supporting references(max 10 points)
Task 2:
CALCUS HOTEL consists of 179 rooms. You are given the following information at hand (all updated and concerning the night of January 9th, 2018):

Number of rooms reserved: 80 rooms
Number of rooms occupied by stay-overs:73 rooms
Forecasted No Shows percentage7.0 %
Forecasted Cancellation percentage 8.0 %
Forecasted Stay-over percentage6.0 %
Forecasted number of Out of Order Rooms 5 rooms

Total number of rooms expected to be occupied for the night of Jan 9th:
Total number of rooms available for sale for the night of Jan 9th:
Adjustment due to no-shows (# of rooms):
Adjustment due to cancellation (# of rooms):
Adjustment due to stay-over (# of rooms):
Total adjustments (# of rooms):
Total number of rooms expected to be occupied for the night of Jan 9th, 2018 (after the adjustment):
Expected Occupancy Rate (with adjustments):

Answer the following questions…
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