The purpose of this course is to prepare you to manage employees by recognizing and addressing conflict in the workplace. In this assignment, you will review a video depicting a hypothetical scenario in which two employees are in a typical workplace conflict. You will respond from the perspective of a manager. In larger organizations, before taking action to address employee discipline or conflict, it may be standard practice to review a proposed action plan(s) with the Human Resources (HR) Department, so for this assignment you will practice writing a business letter to communicate your proposed action to HR.
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