After reading the assigned chapters, reviewing the assigned presentations, and watching the assigned videos in (Collier, D. A, & Evans, J. R. (2021). Operations and supply chain management (2nd ed.). please define the concept of operations management, and answer the following questions from the Discussion Questions and Experiential Activities section at the end of chapter 1:
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- Why is process thinking important in operations management?
- Thinking of yourself as an operations manager for your education, how could process thinking improve your performance as a student?
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