You have been tasked by the CEO of your company to assess the need for a quality program.
Choose any company, but do not use General Electric or Coca Cola
Create a 12-15 slide Microsoft PowerPoint presentation with speaker notes.
A brief overview of this company’s product offering (manufacturing or service)
Detailed presentation of why a quality program would benefit the company
Explanation of how the Voice of the Customer and Voice of the Market would drive the program
Description of how you would implement this quality program including steps and a timeline for implementation
A list of tools and metrics you would use to ensure success. Briefly explain these tools and metrics in the speaker notes.
Presentation of how external quality organizations would aid in determining your company’s quality program and recommendations for which external quality organizations the company should partner with.
Note: Make sure you support your presentation with course concepts and illustrate your mastery of the concepts with real life examples from your company. Also include speaker notes
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